Xbox has expanded its refund policy for Cyberpunk 2077 to ensure that anyone who purchased CD Projekt Red’s latest game digitally from the Microsoft Store can be fully reimbursed.
Those interested can request a refund for Cyberpunk 2077 through Microsoft’s support page, and this move comes after Sony’s decision to not only offer refunds for all Cyberpunk 2077 players, but also remove it from the PS Store indefinitely. Unlike Sony, Microsoft does not appear to be removing the game from its online store.
“To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice,” Xbox Support wrote on Twitter. “While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.”
Xbox Support also mentions that Microsoft has already “granted refunds to the vast majority of customers who have requested one,” but this makes it more official and hopefully easier for consumers.
This new development is another entry in the messy story that has been Cyberpunk 2077’s launch. Following many players reporting major issues with resolution, frame rate, texture pop-in, and more with Cyberpunk 2077 on base Xbox One and PlayStation 4 units, CD Projekt Red promised players that they would be able to get refunds if they were unhappy with their experiences.
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While some were successful, many noted that both Microsoft and Sony were denying their refund requests. This led to much confusion and the eventual decisions by Microsoft and Sony to address this matter publicly.
In our review of the PC version of Cyberpunk 2077, which was the only platform we could play before launch, we praised the game. However, we separately reviewed the console versions, and said “If your only option right now is playing Cyberpunk 2077 on either of the base console platforms, I highly suggest you don’t play at all until its many terrible performance issues are fixed. And if you’ve already bought it and had an experience similar to what I’ve described, you should absolutely get a refund if possible.”
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