Amazon has begun to email UK customers who were sent alternate items instead of PS5 consoles on launch day, telling them that a new PlayStation 5 has been secured and can be dispatched within 14 days.

In an email received by a writer who previously investigated the missing PS5 situation in the UK for IGN, Amazon said: “We are pleased to confirm that we will be able to secure a PlayStation 5 for you as a replacement for the order that you didn’t receive.”

“Subject to valid payment, we expect to dispatch your PlayStation 5 within 14 days of your confirmation,” the email stated, after explaining the process needed to be completed in order to inform Amazon that the customer wishes to re-open the order.

If you weren’t already aware of the strange situation in the UK, on launch day a number of Amazon customers received boxes packed with miscellaneous items instead of PS5 consoles. From dog food to grills to fitness equipment, it appeared that there had either been a massive mistake or something stranger was afoot. Our investigation takes a deep look at the situation, but this is the first we’ve heard of Amazon being able to rectify things beyond refunds.

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While it’s unconfirmed that the problem is related to theft with intent to sell, scalping of consoles has been a major problem during the launch of the next-generation consoles. PS5 scalpers have been selling consoles for almost $2,000, although thankfully some scalpers have had their orders cancelled. We took a look at how all this was predicted in sneaker culture, which also suffers from scalpers.

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Matt Purslow is IGN’s UK News and Entertainment Writer. 
Source: IGN Video Games All
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