Some customers who pre-orders an Xbox Series X from Amazon are being informed that they may not receive their new consoles until December 31 or possibly earlier.

The Xbox Series X will be released tomorrow, and those lucky enough to have secured a pre-order are already seeing shipment notifications and updates. But according to Amazon, not everyone who secured a pre-order through the online retailer will be able to get their new console in time for launch.

“We’re contacting you with an update regarding your order of Xbox Series X. We expect to ship your console in the coming weeks as we receive more inventory in November and December,” a customer notification email from Amazon reads. “At this time, we anticipate that you will receive your Xbox Series X by 12/31 or before.”

According to the email, which IGN has seen, Amazon says it’s “making every effort to get it to” customers as “soon as possible.”

Amazon warned customers back in September when pre-orders went live that it might not be able to fulfill launch day deliveries for the Xbox Series X or PS5. But the expectation was that the deliveries may miss the launch date. Now, Amazon is saying that in some cases deliveries might not go out until the end of December.

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There’s no word yet on whether PS5 pre-orders might also be delayed until December, but Amazon previously warned customers that there may be a hold up on Sony’s next-gen consoles as well.

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Matt T.M. Kim is a reporter for IGN.
Source: IGN Video Games All
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